Accreditations & Partnerships

Trusted, Recognised & Committed To Excellence

At Northwood, we don't just talk about quality—we're recognised for it. Our partnerships and accreditations reflect our commitment to safe, inclusive, and specialist care for every resident.

Headway Approved ABI Care Provider

We're proud to be listed as an Approved Care Provider by Headway - the brain injury association. This recognition highlights our expertise in supporting individuals with Acquired Brain Injury (ABI), offering rehabilitation, emotional support, and long-term care tailored to each person's journey

Rated “Good” by the Care Quality Commission (CQC)

Northwood is regulated by the Care Quality Commission (CQC), the independent body that monitors health and social care services in England. We're proud to hold a “Good” rating across key areas including safety, effectiveness, and responsiveness.

You can read our latest inspection report on the CQC's official website.

HealthWatch Blackburn with Darwen

Healthwatch Blackburn with Darwen undertook an announced enter and view visit to Northwood Complex Care Home on 9 December 2025. They spoke to 12 people. The staff and management at Northwood Complex Care are to be congratulated for running a clean, bright and homely environment. The staff team Healthwatch met were clearly invested in quality, a person-centred focus in the organisation of the home, and the value in staff training. Representatives observed that good connections had been made and maintained with local school's churches and professional organisations such as Headway. The Home Coordinator reported a positive relationship with the quality team at Blackburn with Darwen Council.

Despite there being a cross section of residents in age and care needs there was a high level of integration with residents regarding staff and each other as family. It was pleasing to hear that residents regarded Northwood as home and were happy to contribute to the environment. Residents were treated as individuals with flexibility around mealtimes and choices. Those that wanted independence were encouraged and supported in this. Staff were praised by every resident and relative spoken to. Food too was universally praised.

You can now read through our latest HealthWatch report

RRN Member

We are now a proud member of the RRN Group, a leading provider of specialist care services in the UK.

Disability Confident Employer

We're a registered Disability Confident Employer, committed to creating an inclusive workplace where everyone can thrive. This means we actively recruit, support, and retain staff with disabilities, and ensure our environment is accessible and respectful.

Learn more about the Disability Confident scheme and how it promotes inclusive employment across the UK.

Food Safety and Hygiene at Northwood

Northwood was rated "Very good" for hygienic food handling, with "Good" ratings for both the cleanliness of our facilities and our food safety management systems. These ratings reflect our ongoing dedication to maintaining a clean, safe environment for all residents. We have a 5 star food hygiene rating which can be viewed here: Food Hygiene Ratings

Recipe 4 Health Award Holders

Northwood have been awarded GOLD Status from Blackburn with Darwen Borough Council, as part of the Recipe 4 Health initiative, We believe that healthy options should be available for those who want to take care about consuming foods high in salt, sugar and fat.

Proud to Support Our Armed Forces

Northwood is honoured to hold the Defence Employer Recognition Scheme Bronze Award, reflecting our commitment to supporting the Armed Forces community. This award recognises our pledge to be an Armed Forces-friendly employer, showing respect and appreciation for those who serve or have served, as well as their families. We are proud to play our part in creating opportunities and providing support for veterans and reservists within our home and the wider community.

We are incredibly proud to have been awarded the prestigious Veteran Friendly Framework (VFF) status. This recognition, developed in collaboration with the Royal British Legion, Royal Star & Garter, and the NHS Veterans' Covenant Healthcare Alliance, confirms our deep commitment to delivering truly person-centred care for former members of the Armed Forces and their partners. Achieving VFF accreditation means our staff are specially trained to understand the unique needs and experiences of veterans, ensuring their service is fully recognised and celebrated in their care plan.

https://veteranfriendlyframework.org.uk/vff/useful-resources

Why It Matters

These recognitions aren't just badges—they're promises. They show that:

• We meet national standards for safety and care
• We specialise in complex and neurological conditions
• We value diversity and inclusion in our team
• We're accountable, transparent, and always improving

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