Compassionate, Qualified and Committed to Excellence
At Northwood, our greatest strength is our people. With over three decades of experience, we've built a team that combines clinical expertise with heartfelt compassion. From our leadership to our frontline carers, every member of staff is dedicated to creating a safe, supportive, and enriching environment for our residents.
We pride ourselves on having a low staff turnover, which means residents enjoy continuity of care and the comfort of familiar faces. Relationships flourish, trust is built, and every individual feels truly seen and valued.
Leadership Team
With over 18 years of experience in the care industry, Heather oversees the day-to-day running of the home. She's the first point of contact for families and professionals, ensuring smooth operations and personalised attention for every resident. Heather is available Monday to Friday and is known for her warm, approachable style.
Heather
Home Coordinator
A registered nurse with more than 20 years of clinical experience, Munawar brings expertise in district nursing, dialysis, theatre care, palliative support, and complex case management. He leads our nursing team and ensures every resident's health needs are met with precision and empathy.
Munawar
Nurse Manager
With over two decades in health and social care, Hussain is actively involved in the daily running of Northwood. His hands-on leadership ensures that our standards remain high and our care remains personal.
Hussain
Nominated Individual & Director
Care Team
Our care assistants are all qualified to NVQ Level 2 or Level 3 in Health & Social Care, and undergo regular training in:
Infection control and hygiene
Fire safety and emergency procedures
Moving and handling
Nutrition and hydration
Pain management
Dementia and mental health awareness
Safeguarding and dignity in care
They're not just trained—they're chosen for their kindness, patience, and ability to connect with residents on a human level.
Specialist Support
We also work closely with external professionals to provide holistic care:
Physiotherapists: for mobility and rehabilitation
Occupational Therapists: for independence and daily living skills
Speech and Language Therapists: for communication and swallowing support
Mental Health Practitioners: for emotional wellbeing
Dietitians: for tailored nutritional plans
Domestic & Hospitality Team
Our domestic staff ensure the home remains clean, safe, and welcoming. From laundry services to room maintenance, they play a vital role in creating a comfortable environment. Our kitchen team prepares fresh, nutritious meals daily, catering to individual dietary needs and preferences.
Why Our Team Stands Out:
Low staff turnover = consistent care
Multidisciplinary expertise
Warm, family-style culture
Ongoing professional development
Deep commitment to person-centred care
At Northwood, our team isn't just qualified—they're exceptional.
They bring heart, skill, and humanity to every moment of care.